Warranty, Shipping and Exchanges

365-Day Diamond & Craftsmanship Warranty
All Maison Solitaire jewellery featuring lab-grown diamonds or precious metals includes a 365-day limited warranty covering:
- Manufacturing defects in settings, clasps, prongs, or metalwork.
- Issues with stone security or structural integrity under normal use.

The warranty does not cover normal wear and tear, loss, theft, accidental damage, discolouration, or alterations by third parties.  This warranty applies only to the original purchaser and cannot be transferred. To make a claim, email info@maisonsolitaire.com.au with proof of purchase and clear photos of the issue.  If a manufacturing fault is confirmed, repairs or replacements will be provided at no cost.

Shipping & Delivery Policy
Each piece is handcrafted to order. Standard production time is 3–5 weeks unless otherwise specified. Australia-wide express shipping is free for orders over AUD 150. International shipping is available; taxes and duties may apply. All orders are insured and require signature on delivery. Claims for loss in transit must be lodged within 7 days of expected delivery.

Product Authenticity & Disclosure Policy
All diamonds sold by Maison Solitaire are ethically sourced, and conflict-free.  Certificates of authenticity from independent gem laboratories (e.g. IGI or GIA LGD) are provided with each purchase. Product pages clearly indicate stone type, carat, cut, colour, and clarity.

Repairs & Maintenance Policy
Complimentary inspection within the first year (by appointment).
Paid maintenance available thereafter (prong tightening, polishing).
Damage beyond warranty can be assessed for repair quotes.